FAQ
Frequently Asked Questions (FAQ)
Find quick answers to frequently asked questions about our products, shipping, and services.
Units sold by Central Diesel will be shipped from Surabaya, East Java - Indonesia.
Most units are in stock and ready at our warehouse. However, for specific customizations or units with very large capacities, our team will confirm the estimated assembly time or availability.
We accept payments via official corporate bank transfers (Virtual Account / PT Central Diesel bank account), Letters of Credit (L/C) for large-scale transactions, as well as installment payment options as stipulated in the contract agreement.
Our head office is located in Surabaya, and we have operational branches and a distributor network spread across East Jakarta, Central Jakarta, Denpasar, and Balikpapan.
Yes. We can issue an Official Manufacturer/Distributor Support Letter for purposes such as auctions, government procurement tenders, or private-sector projects.
Certainly. We provide an official warranty, original spare parts, periodic maintenance, and even on-site technical support.
Calculate the total electrical power (in Watts/kVA) of all the equipment you wish to back up, then add a 20–30% safety margin to account for initial starting loads. Our technical team is also available for a free consultation to help determine your specific requirements.
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